Head of Product Product & Innovation
Qualified senior management professional with over 14 years of experience in product development & innovation including graphics and web designing in diverse roles across the organizational hierarchy.
Head of Product Product & Innovation
November 2015 - Current
Function as Head of Product & Innovation / Head of IT involved in enhancing operational efficiency by integrating industry best practices/learning to day to day functioning of the organization.
Set up organizational information security programs and render consultancy on various information security issues. Document and initiate information security policies and procedures across various departments within the organization.
Spearhead team efforts in development & roll out of Property Management System, Website, App based on agile project management methodologies.
Follow up with various support teams ensuring compliance to project delivery schedules and other SLA parameters across assigned project phases.
Participate in internal and external information security risk assessment and audits followed by implementing recommended remedial measures.
Set up policies related to process optimization, information security and business continuity aimed at enhancing operational efficiency.
Work on projects like Hotel Booking Platform for customers and Property Management System for Hotels 6 Hotels (Hotel NIDA), 2,650 Hotels (NIDA Rooms), Channel Manager Integration with OTA for hotelnida.com using Node JS, Mongo DB, Angular, Sendgrid, IP Config, Google API, JSON API amongst others.
Diligently execute & setup training of CRM (Sales Now) for acquiring hotel database 7,000 hotels all over South East Asia (Malaysia, Thailand, Indonesia, Philippines).
Provide valuable support to setup promo campaigns & platform for partnership with banks (CIMB, Maybank, Standard Chartered) & payment gateways (iPay88, Midtrans, EGHL).
Setup photo contest campaign using wyng platform to collected customer photographs (14,000 over photos) which can be reused for the websites & apps, also which helped to get 123,000 followers for the social media pages.
Involve in SEO, GTM Analytics setup & Affliate marketing.
Efficiently assist to built various reports for each departments Finance, Revenue, Marketing, Operations & HQ Management.
Initiate programs to evaluate security performance of vendors and business associates to align with organizational security parameters.
Highlight information security & IT related issues with potential business impact to the appropriate department manager aimed at effective resolution.
MisterTyre Sdn Bhd
May 2017 - January 2018
Helped setup IT Infrastructure and IT Team
Head of IT
May 2017 - November 2017
Built a platform for local tour agents where they can sell their tour packages for guest
Managing Director / Consultant
December 2013 - October 2015
Define/ implement strategies for retaining and enhancing existing market share including accomplishing growth and profitability objectives.
Build/ maintain productive business relationship with key decision makers across client organizations to nurture business opportunities.
Develop/ maintain effective operational plans, financial control systems and budgetary controls for maintaining organizational bottom lines.
Acquaint the management/ employees with various operational objectives and standards for maintaining the same in day to day business transactions.
Build rapport with key decision makers in various government departments and the local administration pertaining to operational requirements.
Maintain updated knowledge of global economic conditions and other financial aspects for rendering financial consultancy to clients.
Interact with clients for collating/ evaluating requirements for providing customized solutions. Enhance client satisfaction by effectively resolving issues and rendering qualitative service delivery.
Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs
Assess and present various status reports at senior management reviews for reengineering policy decisions based on changing market dynamics and other related factors.
January 2008 - December 2011
April 2001 - November 2004
April 2001 - November 2003