I am the Product Manager at FutureLab.my, a platform for empowering youths and young professionals to reach out to experienced professionals to gain insights and best practices to achieve their career and life aspirations.
Industries and Expertise
Product Management Strategy
October 2018 - Current
I am the Product Manager with FutureLab.my
September 2017 - June 2018
MUV Marketplace Sdn. Bhd. - EDARAN TAN CHONG MOTORS
- Carry out market research and strategic planning for new product initiatives.
- Work with IT team to continuously improve existing tech products.
- Manage and train customer service operations team.
- Maintain and improve standard operating procedures for business units throughout the company.
- Troubleshoot issues throughout the company as they arise.
July 2015 - August 2017
Honda Malaysia Sdn. Bhd.
- Manage business improvement projects and engage its stakeholders for successful implementation.
- Carry out market study on various industries relevant to enhancing dealership facilities and proposing initiatives to be carried out.
- Engage customers at Honda dealerships to document user experience and recommendations for improvement.
- Periodically review standards for corporate image at Honda dealerships and carry out amendments where necessary.
- Engage in solving high-priority problems that emerge in dealerships where necessary.