Esther Chan

Chief Business Operations Officer · Time dotCom

Visionary executive with 10+ years of leadership experience in business operations, currently serving as Chief Business Operations Officer at TIME dotCom Berhad. Proven track record in driving digital solutions, operational excellence, and cross-functional collaboration to align technology with business objectives. Expertise spans across process optimisation, shared services governance, and service operations management, ensuring seamless integration between internal systems and customer-facing functions. Formerly held key leadership roles at Acer, KPMG, PwC, and CIMB, specialising in IT implementation, audit, and advisory services. Adept at centralising processes, mitigating risks, and fostering innovation in complex, multinational environments. Passionate about leveraging etom standards and technology to enhance operational efficiency, employee engagement, and customer satisfaction while delivering measurable business impact.