Junnie Fong, CMgr MCMI

Process Excellence Director · Teleperformance Malaysia

I help organizations transform performance by aligning process, people, and purpose — from the inside out and the outside in. With over 16 years of experience across financial services, banking, shared services, outsourcing, and manufacturing, I’ve led transformation initiatives that integrate Lean Six Sigma, digitization, and future technologies to drive sustainable business outcomes. As a Chartered Manager (CMgr MCMI), Lean Six Sigma Black Belt, and PhD Candidate in Operations Management, I bring both strategic insight and operational precision. I translate customer sentiment and business goals into measurable improvements — whether through business process re-engineering, automation, or capability development. What I Do 1) Deliver keynotes, trainings, workshops, and coaching on Lean Six Sigma, transformation, and coaching culture 2) Mentor project teams on CX, BPM, and shared services excellence 3) Design career readiness programs (e.g. Corporate Ready™) for early talent 4) Conduct applied research in process performance, culture, and leadership agility Selected Achievements 1) Led 190+ improvement projects, delivering over USD 6M in value across Asia 2) Trained and certified over 250 Lean Facilitators/YBSS/GBSS across sectors 3) Played a key role in setting up new businesses, processes, and high-performing teams in Malaysia 4) Spearheaded transformation initiatives leveraging automation and data for performance uplift If you're working to build a culture where process, people, and purpose align — and where customer insights and digital tools shape the future — let's connect.