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Terms of Service

Terms of Service for Mentees

Welcome to www.Futurelab.my ("Futurelab.my" or "Site"), the web site that is a platform for online advice and professional consulting services. Futurelab.my is owned and operated by Future Laboratory Sdn Bhd. ("Futurelab"). The specific features and functionality of the Site are to be determined solely by Futurelab and are subject to change or termination at any time, for any reason, and without notice.

YOU AGREE THAT BY USING THIS SERVICE YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT.

This Agreement contains all the terms and conditions between a user of Futurelab.my services ("you" or "Mentee") and Futurelab. By using the site, you are executing a binding agreement between Futurelab and you as the Mentee. You should therefore read this Agreement carefully. If you do not agree to be bound by this Agreement, do not sign up for a mentoring session, send an email question, propose a project request or engage in any other interaction facilitated by Futurelab.

As a Mentee, you also are agreeing to the terms of the Futurelab Privacy Policy, which is incorporated into this Agreement.

Definition of Service

Futurelab.my provides a platform where Mentees can locate a Mentor and ask for advice or services. Futurelab will enable a Mentee to communicate with Mentors. This communication may or may not require the Mentee to pay for services provided by Mentors. Futurelab makes no representation or warranty whatsoever as to (a) the willingness or ability of any Mentor to give advice, (b) whether the Mentee will find the advice given by an Mentor satisfactory, (c) whether the advice of the Mentor will provide an adequate solution to the Mentee's question(s) or (d) whether the Mentor's advice will otherwise be suitable to the Mentee's needs.

Futurelab does not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by Mentors. Mentees should not consider anything to be a referral, endorsement, recommendation or guarantee by Futurelab of a Mentor's advice, information or other services. Futurelab does not guarantee the validity, accuracy, completeness, safety, legality, quality or applicability of the content on the Site and anything spoken or written by its Mentors, including any information contained in a Mentor listing. Futurelab will not be liable for any damages sustained due to reliance by Mentee on information or advice provided by any Mentor. The advice or information provided by our Mentors is for informational purposes only and cannot be considered a substitute for professional advice.

Mentee hereby releases and agrees to hold harmless Futurelab, its directors, shareholders, officers, members, managers, employees, agents, successors, Mentors, consultants and assigns from any and all causes of action, claims of any nature and damages resulting from the advice of Mentors accessed through the Site or from the content of the Site.

Disclaimer of Warranty and Limitation of Liability

THE MENTEE ACKNOWLEDGES AND AGREES THAT THE FUTURELAB.MY SERVICE IS PROVIDED "AS IS", AND THEREFORE THE MENTEE WILL NOT HAVE ANY CLAIM OR DEMAND VIS-A-VIS FUTURELAB IN RESPECT TO FUTURELAB'S MENTORS, PROPERTIES, LIMITATIONS OR COMPATIBILITY WITH THE MENTEE'S NEEDS. THE USE OF FUTURELAB.MY IS AT THE MENTEE'S SOLE RISK. TO THE FULLEST EXTENT OF THE LAW, FUTURELAB EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY OR ACCURACY.

FUTURELAB EXPRESSLY DISCLAIMS ALL WARRANTIES FOR INFORMATION POSTED OR TRANSMITTED BY MENTORS. IF A MENTEE DECIDES TO RELY ON INFORMATION PROVIDED BY A MENTOR FOLLOWING THE USE OF FUTURELAB.MY, THE MENTEE MUST EXERCISE A HIGH STANDARD OF CARE. THE MENTEE SHALL NOT HAVE ANY CLAIM OR DEMAND VIS-A-VIS FUTURELAB, ITS AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS IN RESPECT TO ANY SERVICE OR ADVICE THE MENTEE DECIDES TO RECEIVE AND/OR RELY ON. FUTURELAB WILL NOT BE DEEMED THE PROVIDER OR RECIPIENT OF ANY SERVICES OR INFORMATION ACQUIRED THROUGH FUTURELAB.MY. THE PURCHASE OF SERVICES IS EFFECTED AT THE MENTEE'S SOLE RISK.

UNDER NO CIRCUMSTANCES WILL FUTURELAB, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS BE LIABLE TO ANY MENTEE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES, WHETHER IN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION OR ARISING FROM THE SERVICES OR ANY PROVISION OF THIS AGREEMENT. FUTURELAB, ITS AFFILIATES, THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS' AGGREGATE LIABILITY FOR DIRECT DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY A MENTEE TO MENTORS THROUGH FUTURELAB.MY IN THE SIX MONTH PERIOD PRIOR TO THE DATE THE CLAIM AROSE. THE MENTEE ACKNOWLEDGES AND AGREES THAT FUTURELAB DISCLAIMS ANY LIABILITY WITH RESPECT TO ANY CLAIM, SUIT OR ACTION BROUGHT BY A MENTOR IN CONNECTION WITH PAYMENT FOR SERVICES BY THE MENTEE AND MENTEE AGREES TO INDEMNIFY AND HOLD FUTURELAB HARMLESS IN CONNECTION WITH ANY SUCH CLAIM.

IN THE EVENT OF A DISPUTE REGARDING ANY TRANSACTION CONDUCTED THROUGH FUTURELAB.MY, THE MENTEE HEREBY RELIEVES FUTURELAB, ITS AFFILIATES, THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS FROM ALL MANNER OF ACTIONS, CLAIMS OR DEMANDS AND FROM ANY AND ALL LOSSES (DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL), DAMAGES, COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, COURT COSTS AND ATTORNEYS' FEES, WHICH THE MENTEE MAY HAVE AGAINST ONE OR MORE OF THE ABOVE.

Mentee's Conduct

Mentee agrees to allow FutureLab to publish, copyright, and use pictures and videos of mentee and his or her content in print and electronic formats that were used for Events. You warrant and declare that while you are using Futurelab.my you will agree to and act according to the following rules:

  • Futurelab is not involved in any transactions between Mentee and Mentor. Futurelab does not control or verify the quality, relevance or accuracy of the advice, whether the Mentor is qualified to provide the specific advice, whether the Mentor is categorized correctly or in the most appropriate category to provide the advice sought by the Mentee, the accuracy of any postings on the Site or any transmissions through it by Mentees or Mentors.
  • Mentee will not make arrangements outside of the Futurelab platform to have paid relations or any contact with Mentors contacted through Futurelab.my without written consent from Futurelab or its agents.
  • Mentee agrees that any information or content that he or she posts, transmits or receives through Futurelab.my will not be considered confidential. Mentee grants Futurelab.my an unlimited, irrevocable, royalty-free license to use, reproduce, display, edit, copy, transmit, publicly perform, create derivative works, or communicate to the public any such information and content on a world-wide basis.
  • Mentee consents to Futurelab.my collecting and processing any personal information, as per the terms of Futurelab's Privacy Policy.
  • All interactions between Mentee and Mentor will be billed through Futurelab regardless of if the interaction is online or offline. Mentee agrees to abide by the pricing terms agreed upon with a Mentor while utilizing Futurelab.my and to pay Futurelab for all services rendered to Mentee by Mentors.
  • Mentee will not take any actions that may undermine, disrupt or manipulate the integrity of the Mentee feedback (rating) system on the Site.
  • Mentee will not interfere with or disrupt the Futurelab.my servers or networks connected to the Site.
  • Mentee will not attempt to gain unauthorized access to other computer systems or networks connected to the Site.
  • Mentee will not transmit through the site any unlawful, harassing, libelous, privacy invading, abusive, threatening, defamatory, vulgar, obscene, racist, harmful, or otherwise objectionable material of any kind.
  • Mentee will not disobey or breach this Agreement or any other applicable instructions conveyed by Futurelab.
  • Mentee will not violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code.
  • Mentee will not upload, post, e-mail, transmit or otherwise make available: (A) any information or material that infringes upon a third party right, especially intellectual property rights; (B) any third party advertisements, including banner exchange services; (C) any software viruses, Trojan horses, worms or any other malicious application; or (D) any information or material which may constitute or encourage conduct that is a criminal offense, civil wrong or which otherwise violates any applicable law.
  • Futurelab enables the transfer of files between Mentees and Mentors. Opening any such files is at the sole risk of the Mentee. It is the Mentee's responsibility to scan such files with an anti-virus software application prior to opening them. Futurelab is not responsible for any the transfer of any computer viruses, malicious software or other damage resulting from opening such files.
  • Mentee will not stalk, threaten or harass Mentors or other Mentees or infringe upon or attempt to infringe upon their privacy.

International Users

Futurelab makes no claim that the content of the Site is appropriate or may be downloaded outside Malaysia. If you access the Site from a location outside Malaysia, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction regarding online conduct and acceptable content.

Modifications and Termination of Futurelab.my

Futurelab reserves the right in its sole discretion, and from time to time, to modify or discontinue, temporarily or permanently, the services in Futurelab.my, with or without notice to Mentee. Mentee agrees that Futurelab shall not be liable to Mentee or any third party for any modification or discontinuance of Futurelab.my's services or for any losses or damages that may result to Mentee from such discontinuation or interruption of service.

Futurelab's services depend on various factors such as software, hardware and communications networks of Futurelab, its contractors and suppliers and factors outside its control. Hence, Futurelab cannot guarantee that Futurelab.my's service will be uninterrupted or that it will be timely, secure or error-free.

Futurelab may, in its sole discretion and for any reason or no reason, terminate Mentee's participation in Futurelab.my and refuse any and all current or future use by Mentee of Futurelab.my.

Indemnification

Mentee shall indemnify, defend and hold harmless Futurelab and its members, managers, employees, representatives, agents and affiliates against any and all losses, damages, suits, judgments, costs and expenses (including litigation costs and attorneys' fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against Futurelab or such party, to the extent that such a claim, suit, action or other proceeding is based on or arises from: (a) any breach of any representation, warranty, covenant or agreement to be performed by Mentee according to this Agreement; (b) Mentee's refusal to pay for services provided by any Mentor; or (c) any materials that Mentee had posted to Futurelab.my or transmitted through it and/or any content on Mentee's Web site or otherwise provided by Mentee.

No Assignment

Mentee shall not assign his or her rights and obligations according to this Agreement, in whole or in part, whether voluntarily or by operation of law, without the prior, written consent of Futurelab. Any purported assignment by Mentee without the appropriate prior written approval will be null and void and of no force or effect.

Modifications to this Agreement

Futurelab may change this Agreement or any part hereof at any time according to its absolute discretion and without any prior notice. Therefore, Mentee is encouraged to check the terms of this Agreement frequently. By using the service or Site after any changes, Mentee agrees to be bound by such changes to this Agreement.

Violation

Mentee may report any violation of this Agreement to info@futurelab.my.


Terms of Service for Mentors

Welcome to www.Futurelab.my ("Futurelab.my" or "Site"), a Web site that is a platform for on-line advice and mentoring services. Futurelab.my is owned and operated by Future Laboratory Sdn Bhd ("Futurelab"). The specific features and functionality of the Site are to be determined solely by Futurelab and are subject to change or termination at any time, for any reason and without notice.

YOU AGREE THAT BY USING THIS SERVICE YOU ARE:

(A) AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT AND (B) LEGALLY AUTHORIZED TO WORK IN THE COUNTRY FROM WHICH YOU WILL BE OFFERING SERVICES ON FUTURELAB

This Agreement contains all of the terms and conditions between you ("Mentor") and Futurelab. Your use of Futurelab.my as a Mentor implies your acceptance of the terms and conditions of this Agreement.

By registering as a Mentor and agreeing to the terms and conditions of this Agreement, you also are agreeing to the terms of Futurelab's Privacy Policy, which is incorporated into this Agreement.

Definition of Service

Futurelab.my provides a platform where a Mentor may present his or her mentorise and sell advice or services to interested users ("Mentees") from Futurelab.my or its affiliates. Futurelab makes no representation or warranty whatsoever as to the willingness or ability of Mentees to pay for any advice given by the Mentor. However, payment will be gathered in advance of all mentoring sessions.

Disclaimer of Warranty and Limitation of Liability

THE MENTOR ACKNOWLEDGES AND AGREES THAT FUTURELAB.MY IS BEING PROVIDED FOR USE AS IS, AND THEREFORE MENTOR WILL NOT HAVE ANY PLEA, CLAIM OR DEMAND VIS-A-VIS FUTURELAB IN RESPECT TO FUTURELAB.MY'S MENTEE, PROPERTIES, LIMITATIONS OR COMPATIBILITY WITH THE MENTOR`S NEEDS. THE USE OF FUTURELAB.MY IS ACCORDINGLY BEING MADE AT THE MENTOR`S SOLE AND ENTIRE RISK, WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR ACCURACY. FUTURELAB EXPRESSLY DISCLAIMS ALL WARRANTIES FOR INFORMATION POSTED OR TRANSMITTED BY ITS MENTEES. IF AN MENTOR DECIDES TO PROVIDE MENTORING SERVICES THROUGH THE USE OF FUTURELAB.MY, MENTOR MUST EXERCISE A REASONABLE STANDARD OF CARE, AT LEAST THE SAME AS MENTOR WOULD IN A SIMILAR TRANSACTION NOT CONDUCTED THROUGH THE INTERNET OR THE STANDARD OF CARE MANDATED BY HIS OR HER PROFESSION, WHICHEVER IS HIGHER. THE MENTOR SHALL NOT HAVE ANY PLEA, CLAIM OR DEMAND AGAINST FUTURELAB, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS IN RESPECT OF ANY SERVICES MENTOR DECIDES TO PROVIDE IN CONNECTION WITH THE USE OF FUTURELAB.my. FUTURELAB WILL NOT BE DEEMED THE PROVIDER OR RECIPIENT OF ANY SERVICES ACQUIRED THROUGH FUTURELAB.MY. THE SALE OR PURCHASE OF SERVICES IS ACCORDINGLY EFFECTED AT THE MENTOR'S SOLE AND ENTIRE RISK. UNDER NO CIRCUMSTANCES WILL FUTURELAB, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, MANAGERS, MEMBERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS BE LIABLE TO ANY MENTOR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES, WHETHER IN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ARISING FROM THE SERVICES OR ANY PROVISION OF THIS AGREEMENT. FUTURELAB, ITS AFFILIATES, THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS' AGGREGATE LIABILITY FOR DIRECT DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID TO MENTORS THROUGH FUTURELAB.MY IN THE SIX MONTH PERIOD PRIOR TO THE DATE THE CLAIM AROSE. MENTOR ACKNOWLEDGES AND AGREES THAT FUTURELAB DISCLAIMS ANY LIABILITY WITH RESPECT TO ANY CLAIM, SUIT OR ACTION BROUGHT BY A MENTEE IN CONNECTION WITH THE PROVISION OF ANY SERVICES BY MENTOR (INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS BY THE MENTOR AS TO MENTOR'S QUALIFICATIONS AND ADVICE PROVIDED BY THE MENTOR) THROUGH THE FUTURELAB SERVICE AND MENTOR AGREES TO INDEMNIFY AND HOLD FUTURELAB HARMLESS IN CONNECTION WITH ANY SUCH CLAIM AND ANY DAMAGES OR EXPENSES ARISING THEREFROM INCLUDING LEGAL FEES AND COSTS. FUTURELAB WILL NOT BE LIABLE FOR ENFORCING ANY AGREEMENT THAT WAS MADE BETWEEN AN MENTOR AND A MENTEE, INCLUDING MENTOR FEE AGREEMENT. MENTOR WILL BE SOLELY RESPONSIBLE FOR ANY AGREEMENT MADE WITH A MENTEE. MENTOR FURTHER ACKNOWLEDGES THAT MENTOR WILL SOLELY BE RESPONSIBLE AND LIABLE FOR ANY DAMAGES TO ANY MENTEE TO WHOM MENTOR PROVIDES SERVICES AND WHERE THAT MENTEE SUFFERS DAMAGES ARISING FROM OR CONNECTED TO SUCH SERVICES. IN THE EVENT OF A DISPUTE REGARDING ANY TRANSACTION CONDUCTED THROUGH FUTURELAB.MY, MENTOR HEREBY RELEASES FUTURELAB AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS FROM ALL MANNER OF ACTIONS, CLAIMS OR DEMANDS AND FROM ANY AND ALL LOSSES (DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL), DAMAGES, COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, COURT COSTS AND ATTORNEY'S FEES, WHICH MENTOR MAY HAVE AGAINST ONE OR MORE OF THE ABOVE.

By submitting the Mentor application form, you the Mentor, represent, warrant and agree to the following:

  • At all times you the Mentor will provide correct and accurate representation of skills, degrees, qualifications, background and other information as prompted in any form on Futurelab.my, and will maintain and update all such information during the term of this Agreement (or during the course of your use of the site) to keep it true, accurate, current and complete. You will maintain such skills, qualifications and other information, including maintaining your status in good standing as a licensed professional in any jurisdiction, as may be required by that jurisdiction, where you practice your profession. You shall not perform services or offer advice in any jurisdiction where you are not authorized, licensed or in good standing to do so.
  • You will not offer or provide advice, directly or through writings, as to the value of securities or as to the advisability of investing in, purchasing or selling securities or any report or analysis concerning securities. You will not offer advice or provide any product or services related to or claiming success with lottery numbers.
  • You will not misrepresent yourself or create a misleading name or listing.
  • The aforementioned is an ongoing affirmative obligation for the Mentor to maintain and update on a regular basis.

Mentor's Conduct

Mentor agrees to allow FutureLab to publish, copyright, and use pictures and videos of mentor and his or her content in print and electronic formats that were used for Events. Mentor agrees that any information or content that he or she posts, transmits or receives through Futurelab.my will not be considered confidential. Mentor grants Futurelab.my an unlimited, irrevocable, royalty-free license to use, reproduce, display, edit, copy, transmit, publicly perform, create derivative works, or communicate to the public any such information and content on a world-wide basis. You the Mentor will be solely and fully liable for all conduct, services, advice, postings and transmissions that are made in your communications through Futurelab.my or under your Futurelab user name and password. You represent, warrant and declare that while you are using Futurelab.my as a Mentor, you will act according to the following rules:

  • Mentor will be solely responsible for the services provided to Mentees and for the verification of Mentees' identities and other information delivered to you by Mentees
  • As a platform where Mentor can offer services, Futurelab is not involved in any transactions between Mentor and Mentees. Futurelab does not control the accuracy of any postings on the Site or transmissions through it by Mentees. In addition, Futurelab cannot and will not make any effort to verify the identity of any of its Mentees
  • Mentor will not mislead Mentees to believe that he or she can provide a service which is outside Mentor's fields of expertise
  • All interactions between Mentor and Mentee will be billed through Futurelab regardless if the interaction is online or offline. Mentor agrees to abide by the pricing terms agreed upon with Mentees while utilizing Futurelab.my.
  • All contact between Mentors, Mentees and any other users who are introduced through the Futurelab platform must be conducted only through the Futurelab platform. Exchange of personal contact information is strictly prohibited. Any exchange of contact information or communication outside of the Futurelab platform, whether via personal email, phone, in person or any other means, is strictly prohibited and is a violation of this Agreement. In the event Futurelab suspects or determines any such unauthorized contact, Futurelab reserves the right to withhold payments, levy fines, and/or suspend or terminate service in its sole and absolute discretion.
  • Mentor will not take any actions which may undermine, disrupt or manipulate the integrity of the Mentee feedback (rating) system on the Site.
  • Mentor will not interfere with or disrupt the Futurelab.my site or servers or networks connected to the Site.
  • Mentor will not attempt to gain unauthorized access to other computer systems or networks connected to the Site, and will not transmit "junk mail", or any unsolicited mass distribution of e-mail or bulletin board postings.
  • Mentor will not transmit through the site any unlawful, harassing, libelous, privacy invading, abusive, threatening, defamatory, vulgar, obscene, racist, harmful or otherwise objectionable material of any kind.
  • Mentor will not disobey or breach this Agreement or any other applicable instructions conveyed by Futurelab or its officers.
  • Mentor will not violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code.
  • Mentor will not participate in Futurelab in any manner that is in violation of the rules, regulations or code of conduct of his or her current employer(s), including not divulging any restricted, confidential or otherwise proprietary information of any sort.
  • Mentor will not upload, post, e-mail, transmit or otherwise make available: (a) any information or material that infringes a third party right, especially copyright or other intellectual property rights; (b) any third party advertisements, including banner exchange services; (c) software viruses, Trojan horses, worms or any other malicious application; or (d) any information or material which may constitute or encourage conduct that is a criminal offense or civil wrong or otherwise violates any applicable law.
  • Mentor will not impersonate any person or entity, or make any false statement regarding Mentor's employment, agency or affiliation with any person or entity.
  • Mentor will not stalk, threaten or harass Mentees or other Mentors or invade or attempt to invade their privacy.
  • Mentor will not disclose any information that was provided to Mentor by a Mentee and will use his or her best efforts to guard Mentee's privacy
  • Mentor agrees to comply with all applicable laws regarding use of this Site. Mentor may not use this Site to solicit the performance of any illegal activity or other activity which infringes the rights of Futurelab or others. Mentor agrees not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any other person's use of the Site. Mentor may not attempt to gain unauthorized access to any portion or feature of the Site by hacking, password "mining" or other illegitimate method of gaining access to restricted data.
  • Futurelab may review the Mentor's personal profile and amend any typing or spelling errors. Futurelab may, in its absolute discretion, remove or refuse to post or transmit in part or full any content uploaded by the Mentor. In such case, Futurelab may, but is under no obligation to, notify Mentor of such removal or removal or refusal. Without limiting the foregoing, Futurelab may remove any content violating this Agreement. The Mentor will bear all the risks associated with uploading and transmitting material utilizing Futurelab.my, including reliance on its accuracy, reliability or legality.

Mentor and Mentee Communication

The main purpose of Futurelab is to provide a platform for registered Mentors to provide Mentees with advice that they seek. By utilizing Futurelab.my, Mentors and Mentees can negotiate and enter into a contract for advice. Futurelab does not screen or edit the content of communications between Mentors and Mentees, but Futurelab may screen, copy, transmit and review all communications conducted by or through Futurelab.my for technical support and/or in order to uphold the terms of this Agreement.

International Users

Futurelab makes no claim that the content of the Site is appropriate or may be downloaded outside Malaysia. If you access the Site from a location outside Malaysia, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction regarding online conduct and acceptable content.

Modifications and Termination of Futurelab.my

Futurelab reserves the right in its sole discretion, and from time to time, to modify or discontinue, temporarily or permanently, the services in Futurelab.my, with or without notice to Mentor. Mentor agrees that Futurelab shall not be liable to Mentor or any third party for any modification or discontinuance to Futurelab.my's services, or for any losses or damages that may result to Mentor or his or her Mentees from such discontinuation or interruption of service.

Futurelab's services depend upon different factors such as: software, hardware and communications networks of Futurelab, its contractors and suppliers, and other factors outside its control. Hence, Futurelab cannot guarantee that Futurelab.my will not be interrupted, or that it will be timely, secure or error-free.

Futurelab, in its sole discretion and for any or no reason, may terminate Mentor's participation in Futurelab.my and refuse any and all current or future use by Mentor of Futurelab.my.

Termination of Account by Mentor

Mentor may terminate their Agreement with Futurelab at any time by sending an email to info@futurelab.my. Futurelab shall invalidate Mentor's user name and password within thirty (30) days of receiving such notice. Mentor may inactivate his or her own account for any desired period of time from within their Futurelab account. Notwithstanding termination, all obligations of Mentor under this Agreement relating to any activity prior to the termination date shall remain in full force and effect.

Copyright Policy

Futurelab respects the intellectual property of others, and we ask our users to do the same. Futurelab may, in appropriate circumstances and at its discretion, terminate the account or access of users who infringe the intellectual property rights of others.

Limited License

Futurelab grants Mentor a nonexclusive, revocable right to use the Site provided that Mentor does not copy, modify, create a derivative work of, reverse engineer, disassemble or otherwise attempt to discover any source code, or breach this Agreement.

Indemnification

Mentor will indemnify, defend and hold harmless Futurelab, and its members, managers, employees, representatives, agents and Affiliates against any and all losses, damages, suits, judgments, costs and expenses (including litigation costs and attorneys' fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against Futurelab or such party, to the extent that such claim, suit, action or other proceeding is based on or arises from: (a) any breach of any representation, warranty, covenant or agreement to be performed by Mentor according to this Agreement; (b) Mentor's provision of services to any third party, regardless of whether or not they are Mentees of the Futurelab service; or (c) any materials that Mentor has posted to Futurelab.my and/or any content on Mentor's Web site or otherwise provided to Mentees. Mentor represents and warrants that it maintains and will continue to maintain adequate insurance if such insurance is required by any applicable laws or regulations which apply to the provision of services by Mentor, including, without limitation, professional liability insurance applicable to the legal and medical professions.

Insider Trading

A. Legal Prohibitions and Penalties

Malaysia securities laws and the laws of most jurisdictions worldwide generally prohibit "insider trading" or the purchase or sale, or the recommendation of a purchase or sale, of any stock, bond, option or other security by a person while he or she is in possession of "material nonpublic information" (sometimes also referred to as "inside information") about the security or its issuer. The use of such material nonpublic information to avoid losses is no less a violation than the use of such information to generate profits.

Regulators have treated the detection and prosecution of insider trading violations as an enforcement priority, and violations have also been the subject of private legal actions. Malaysia federal and state securities laws provide for criminal and civil penalties for violations of the insider trading laws. Sanctions or penalties include jail sentences, civil injunctions, fines for the person who committed the violation of up to three times the profit gained or loss avoided as a result of the unlawful trades, whether or not the person fined actually traded, and fines for the person's employer or other controlling person.

A person can be subject to some or all of these penalties as a "tipper" if he or she discloses material nonpublic information to another person who then trades while in possession of such information. A person can incur "tipper-tippee" liability if his or her disclosure of information breaches a duty owed to the issuer or the source of the information. A tipper can be liable even if he or she does not personally receive a direct monetary benefit from the ensuing trading activity.

It is also important to understand that the prohibitions on disclosing or misusing information do not apply only to "insiders" such as officers, directors, employees and significant shareholders of an issuer. The prohibitions can also apply to "outsiders" such as consultants, accountants, lawyers and underwriters who have a duty of trust or confidence to the source of the material nonpublic information. In addition, the prohibitions can also apply to persons with a family relationship to the source of the information, and to persons with any other relationship of trust or confidence with the source (such as when people have a history, pattern or practice of sharing confidences).

You are prohibited from disclosing any nonpublic information in breach of any duty of trust or confidence to the source or subject matter of the information.

B. Material Information

Information is "material" if there is a substantial likelihood that a reasonable investor would consider it important in deciding whether to purchase, sell or hold a security or other financial instrument. It is also information that, if disclosed, is reasonably likely to affect the market price of the security or instrument. Information may be material even if it relates to speculative or contingent events. Information that is material with respect to a security is also likely to be material with respect to options and other related derivatives.

Information that is material usually includes, but is not limited to: dividend changes, earnings estimates, changes in previously released earnings estimates, significant merger or acquisition discussions or agreements, major litigation or regulatory investigations, regulatory approvals or disapprovals, and extraordinary management developments.

Because the determination of whether information is "material" involves questions of judgment (that may be second-guessed by a regulator who has the benefit of hindsight), you should refrain from disclosing nonpublic information if you have any questions about whether the information might potentially be considered material.

C. Nonpublic Information

Information is nonpublic until it has been effectively communicated to the market place or made widely available to the general public such as by means of a press release carried over a major news services, a public filing made with a regulatory agency, or material sent to security holders or potential investors (such as a proxy statement or prospectus).

It is sometimes difficult to know whether information has been made public. The fact that nonpublic information is reflected in rumors in the marketplace does not mean that the information has been publicly disseminated. Even when some information regarding a matter has been made public, other aspects of the matter may remain nonpublic.

No Assignment

Mentor shall not assign his or her rights and obligations according to this Agreement, in whole or in part, whether voluntarily or by operation of law, without the prior, written consent of Futurelab. Any purported assignment by Mentor without the appropriate prior written approval will be null and void and of no force or effect.

Modifications to this Agreement

Futurelab may change this Agreement without prior notice by posting modifications on the Site. Unless otherwise specified by Futurelab, all modifications shall be effective upon posting. Therefore, Mentor is encouraged to check the terms of this Agreement frequently. By using the service or Site after the changes become effective, Mentor agrees to be bound by such changes to the Agreement. If Mentor does not agree to the changes, Mentor may terminate access to the Site and participation in Futurelab services by following the procedures set forth above.

Violation

The Mentor may report any violation of this Agreement to info@futurelab.my.


New Subscription Terms

Subscription Terms for Mentees

All subscriptions are valid for 6 months and all credits will not be able to be used after the expiry date of subscription purchased. You are not able to repurchase a subscription during the 6 months’ period, and will be required to top-up if you run out of credits and wish to continue using our services.

FutureLab offers different packages of subscriptions ("Subscriptions") including, for example, RM 99 ("Starter Pack"), RM 149 (“Value Pack”) and the University Student Pack. FutureLab reserves the right to vary the amount of content and types of service that it makes available to different categories of users at any time. Your offer will only be accepted by us and a contract formed when we have successfully verified your payment and contact details, at which point we will provide you with access to the Subscription (or Top-Up). You will receive confirmation via e-mail when your Subscription offer has been accepted (beginning the fulfilment of a Subscription does not signify acceptance). See more at Fees and Payment below.

Credit distribution for Mentors

The amount of credits Mentees pay for each session will depend on the tier of the Mentor whose services you are engaging in. The Mentor’s credits are allocated according to the number of years of working experience as follows:

Tier of Mentor Working Experience Credits
Tier 1 1 - 3 years 10
Tier 2 3 - 5 years 20
Tier 3 5 - 10 years 30
Tier 4 10+ years 40

All credits cannot be exchanged to another form and are not transferable in any way to a Mentor or Mentee, unless it is via a gift Subscription approved by FutureLab.

Mentees can then use their credits purchased on consultation sessions with Mentors. The credits used per session will depend on the tier number of the Mentor booked. For example, a package of RM150 will amount to 100 credits, which can be used for a total of ten sessions with a Mentor of Tier 1, five sessions with a Mentor of Tier 2 etc. You can also use your credits by engaging one or a combination of the other services we provide, such as Events and Short Questions. Upon completion of a session, Mentors will earn half of the credits based on their tier number.

Gift Subscriptions

FutureLab allows Subscriptions to be purchased as gifts. The person responsible for payments and fees is the person who initially purchased the gift Subscription and only that person may receive any refunds or other payments that may be due in respect of the gift Subscription. Apart from that, these Terms will apply to the beneficiary of any gift Subscription, who may therefore use the Site and access any FutureLab Services and Content only in accordance with these Terms, and all references to "your" or "you" (other than in relation to renewal, payment, fees, refunds and cancellations) shall be read as references to the beneficiary of the gift Subscription.

Fees and Payment terms for Mentees

YOU ARE RESPONIBLE FOR ANY FEES THAT ARE PAYABLE INCLUDING ANY PROCESSING OR OTHER FEES CHARGED BY THE ISSUING BANK/PAYMENT PROVIDER.

The price to be paid for your Subscription will be made clear to you on the Subscription information page or otherwise during the order process and may vary from time to time. You agree to pay the fees at the rates notified to you at the time you purchase your subscription together with any processing or other associated fees charged by the issuing bank/payment provider. Eligibility for any discounts is ascertained at the time you subscribe and cannot be changed during the term of your Subscription.

FutureLab reserves the right to change the price for subscriptions, and will communicate any price change to you in advance and, if applicable, the method on accepting those changes. You accept the new price by continuing to use FutureLab services after the price change takes effect. However, if you do not agree to the price changes, you have the right to reject by cancelling your Subscription prior the price change going into effect. We will always inform you in advance of any increase in the price of your Subscription and offer you an opportunity to cancel it if you do not wish to pay the new price. Please therefore make sure you read any such notification of price changes carefully. See Renewals and Cancellations below.

If you are paying by credit or debit card, you authorize us to charge your credit card or bank account for all fees payable during the Subscription Term. You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party. Mentees will pay for the Services in accordance with the payment terms stated in this ordering agreement. For payment by credit or debit card, FutureLab will automatically charge your card upon receipt of the credit or debit card information and upon renewals. The next billing date will be upon renewal of subscription.

If you decide to continue subscription, your payment or fee will depend on the purchase of the package of your choice. Fees are due and payable immediately after purchase. Any errors or discrepancies in the payment or invoice must be reported by the Mentee to FutureLab within thirty (30) days after the date of such invoice or such invoice will be deemed correct and payable by the Mentee in accordance herewith. Except as expressly provided herein, all Fees are nonrefundable.

As well as Subscriptions, access to other FutureLab Services, such as but not limited to Events and Short Questions, may be subject to a fee. You are responsible for the payment of all charges associated with the use, by you or someone else, of the Site using your username or e-mail.

Consent

When you purchase a Subscription or access to any other FutureLab Services, you must provide us with complete and accurate payment information. By submitting payment details you confirm that you are entitled to use those payment details for this purpose. If we do not receive payment authorization or any authorization is subsequently cancelled, we may immediately terminate or suspend your access to your Subscription and in suspicious circumstances we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.

Taxes

Fees do not include, and Mentees shall pay, all applicable sales, use, and other taxes imposed in connection with this Agreement, the Service, or the Compliance Services.

Out of Scope Services

Mentees shall pay for any Services performed, at their own personal request, beyond the scope of FutureLab’s services described in the applicable ordering agreement executed at then-prevailing rates.

Mentor Privileges

Mentors are not required to subscribe, and will only need to top-up should they wish to increase their credits. Mentors have the privilege of booking other mentors of the same tier or a tier below them for free. Mentors can also book another mentor that is of a higher tier than them, however they are required to pay the difference in tiers. For example, a Tier 1 Mentor booking a Tier 4 Mentor would cost 30 credits whereas a Tier 1 Mentor booking a Tier 2 Mentor would cost 10 credits etc. Mentors are able to earn half of the credits based on their tiers after conducting a session. To illustrate this, a Mentee can book a Tier 3 Mentor for 30 credit and the said Mentor will receive 15 credits upon completion of session.

Top-Up

Topping-up credits is only available to subscribed users with an existing account. These top-up credits will only be valid for 6 months, like the original subscription terms. The credits will be cancelled automatically upon expiry date.

Promo Codes

Promotional codes are only applicable for subscription packages. Multiple codes can be used at different times, but it may not be combined or accumulated with other offers or promo codes. However, only the promo code with the highest discount rate will be used at any single purchase. The codes are not applicable for a top-up or any event. Promo code may only be used pursuant to the specific terms that we establish for such promo code and you must enter the promo code into the “Promo Code” field prior to completing the order.

We reserve the right to change, suspend, cancel and/or waive the promo code and its applicable terms at any time and from time to time in our sole and absolute discretion without notice to you or liability to us.

Events

Events are only for subscribed users and more than one ticket can be purchased by one person or entity at any one given time.

Renewals and Cancellations

Unless specifically stated in any Subscription, when you place your Subscription order with us, if you choose an auto-renew payment option, including direct debit, you agree that at the end of the initial subscription period (and of each renewal period thereafter), your Subscription will automatically renew for the same subscription period at the then prevailing renewal rate, which may be changed from time to time.

If you do not choose an auto-renew payment option, we will contact you at the end of the initial Subscription period with an offer to renew your subscription at the then prevailing renewal rate, which may be changed from time to time. You may cancel your subscription at any time as set out below.

Mentees can cancel, downgrade or upgrade your subscription at any time.

Cancellation

Unless specifically stated in any Subscription when you place your Subscription order, you have the right to cancel your Subscription at any time. If you exercise your right to cancel, unless the terms of any Subscription state otherwise, we will reimburse all payments received from you. You are responsible for your own right to cancel, therefore to stop getting billed for future subscription, you must turn “auto renewal” off in your account settings. If applicable, any reimbursement will be settled as described in the "Fees and Payments" section above. You may notify us of your wish to cancel your subscription by contacting info@futurelab. Details can be found on our cancellation page.

Refunds

Once a subscription and/or a top-up is purchased, there will be no refund unless there is a valid reason. Any requests or queries for refunds should be sent our email: info@futurelab.my. Each refund request will be considered on a case-by-case basis and the final decision lies solely at FutureLab’s discretion. Once an event ticket is purchased, the ticket fee is non-refundable even if the purchaser does not attend the event. Booking credits will be refunded only if a mentor cancels the booking, and refunds will generally not apply in any other situation.

If you are entitled to a refund under these Terms, refunds can only be made to the credit/debit/charge card that was used for the original purchase, unless it has expired, in which case we will contact you.

Governing Law and Jurisdiction

These Terms shall be governed by, and construed in accordance with, Malaysian law. The parties irrevocably agree that the courts of Malaysia shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the local courts.

For the exclusive benefit of FutureLab, FutureLab shall also retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these Terms are entered into in the course of your trade or profession, the country of your principal place of business. However, if you access the Site from a location outside Malaysia, you are responsible for compliance with the laws of your jurisdiction regarding online conduct and acceptable content.

User-Created Content

YOU ARE RESPONSIBLE FOR ALL CONTENT YOU WRITE OR POST.

To reiterate, FutureLab does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed, uploaded, or distributed through the Services by any user, information provider or any other person or entity. FutureLab has no control over individuals, including but not limited to our Mentors, Mentees or affiliates’ use of our Site and Digital Applications. FutureLab cannot guarantee the accuracy, integrity or quality of the advice.

You acknowledge that any reliance upon any such opinion, advice, statement, memorandum, or information shall be at your sole risk. By accepting this agreement, you agree to indemnify and hold harmless FutureLab from all claims, costs and expenses (including legal expenses) arising out of any advice or messages posted or published by you that are in breach of the law and our agreement. It is not possible for FutureLab to fully and effectively monitor all information and material that breaches third-party rights. If you believe that any content infringes your legal rights, you should notify FutureLab immediately by emailing us at info@futurelab.my.

Miscellaneous

The following are Additional Terms that apply to the agreement and to your use of FutureLab Services and Content:

  • Changes to these Terms. FutureLab may, in its discretion, change these Terms (including those that relate to your use of the Site, Subscription and/or Content). Whenever the Terms are changed, FutureLab will notify you by e-mail or by publishing the revised terms on the website. If you use the Subscription Services after FutureLab has published or notified you of the changes, you are agreeing to be bound by those changes. If you do not agree to be bound by those changes, you should not engage our Services any further after they are published and cancel your subscription if necessary.
  • Advertising, Third Party Content and other Web Sites. Parts of the Site and/or Digital Applications may contain advertising or other third party content. Advertisers and other content providers are responsible for ensuring that such material complies with international and national law. FutureLab is not responsible for any third-party content or error, or for any omission or inaccuracy in any advertising material. The Site and/or Digital Applications may also contain links to other web sites. FutureLab is not responsible for the availability of these websites or their content.
  • Assignment of Agreement. This agreement is personal to you and your rights and obligations under these Terms may not be assigned, sub-licensed or otherwise transferred. This agreement may be assigned to a third party by The FutureLab. Non-Waiver. No delay or omission on the part of either party in requiring performance by the other party of its obligations will operate as a waiver of any right.
  • Severability/Survival/Statute of Limitations. If any provision of these Terms is invalid or unenforceable, such will not render all the Terms unenforceable or invalid. Rather, the Terms will then be read and construed as if the invalid or unenforceable provision(s) are not contained therein. Any cause of action of yours with respect to these Terms must be filed in a court of competent jurisdiction in Malaysia, or the country of your residence, within one year after the cause of action has arisen, or such cause will be barred, invalid and void. Whole Agreement. Save as expressly referred to herein, any representation, warranty, term or condition not expressly set out in these Terms shall not apply.
  • FutureLab will not be held responsible for circumstances beyond its control. FutureLab, its affiliates and its information providers will not be liable or deemed to be in default for any delay or failure in performance or interruption of the delivery of the FutureLab Services that may result directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, natural disasters, strikes or other labour problems, or governmental restrictions.
  • Damages Waiver. To the fullest extent permitted by law, neither party, including its respective Affiliates, will be liable to the other in connection with the Agreement for lost profits or lost business opportunities, loss of data, or any indirect, incidental, consequential, special or punitive damages.