Faq

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What would you like to know?


General

What can we use career insights for?

Career insights is an opportunity to pick your selected mentor's brains in terms of their experiences and achievements in their chosen career path.

How do we keep track of time?
How do we ensure quality of our mentors?
How does Futurelab benefit mentees?
How to contact us?
What is FutureLab?
How do we get our mentors?
What are mentor tiers?
What services can a mentor offer?

For The Mentees

How do I pick a mentor?
Why should I get a mentor?
How do I get the most out of the mentoring session?
What can I ask a mentor?
What if you have no idea about what you want to do?

For The Mentors

Can I get paid as a mentor?
Why should I become mentor?
How do I prepare for a session?
Rules of a mentor.

Subscriptions

How do I subscribe?
How long is the subscription valid?
How or when can I cancel my subscription?
When will I be billed?
How do I make payment?
Can I change my subscription plan?
How do I get more credits?
Can I transfer my credits to another account?

Top Up

Can I top up without subscribing?
How do I get more credits?
How long does the top up credits last?
Can I top up at anytime?

Promo Code

How can I use the promo code?
Can I use multiple promo code?
Can the promo code be reused?
What can I use the promo code for?
How can I use student discount?

Event

Can I attend FutureLab events without subscribing?
How can I purchase event tickets?
How often do events take place?
Is the event ticket transferable?
Can I get a refund if I can't attend?
Can I purchase more than 1 ticket?

Refund

Can I get a refund for a subscription purchase?
Can I get a refund for top ups?
Can I get a refund if I cancel a booking?
Can I get a refund if I can't attend the event?

Ready for the inside scoop?