FutureLab

Faq

Mentee

What would you like to know?


General

How can FutureLab mentors help you?

FutureLab aims to close the knowledge gap through digital mentorship and upskilling/networking events. Mentees benefit from the real world expertise and guidance of their mentors in career/goal planning and building valuable skillsets.

Our mentors are passionate about sharing their experiences with anyone looking for help. A mentor can provide advice to students or fresh graduates on relevant education and career paths, whether you are still trying to figure out what to do or are looking to build your dream career. Aspiring entrepreneurs can connect with mentors who are entrepreneurs themselves to learn more about their journeys and experiences. Working professionals can build networks with mentors to explore other industries for career changes or upskill themselves to advance their career path.

How long is a session?

Sessions are scheduled for 1 hour but can be extended during the session itself. This is dependent on the mentors availability.

How do we ensure quality of our mentors?

We interview all our mentors to verify their identities and ensure that they are well equipped to answer questions from students and young professionals between the ages of 15 - 28 .

Mentors will accept booking requests if they believe that they have the ability to help you, otherwise they will reject the booking requests if they can't. This ensures the quality of mentoring sessions for both mentees and mentors.

How does Futurelab benefit mentees?

FutureLab aims to close the knowledge gap through digital mentorship and upskilling/networking events.

How do I contact Futurelab?

You can email us at [email protected], or connect with us on social media. We can be found at @futurelab.my on Facebook & Instagram.

What is FutureLab?

FutureLab aims to be the world's go-to platform for social learning, where we provide students, working professionals, and aspiring entrepreneurs with a platform to connect with industry mentors and upskill themselves.

What is social learning?

Social learning means to learn from someone else, whether that is through connecting with a mentor or joining one of our community events to increase your knowledge about a particular topic or industry.

How do we find our mentors?

All our mentors are volunteers that are looking for a convient way of adding value to society.

What services can a mentor offer?

Our mentors are pretty flexible in the ways that they can help you:

1. Students can request for sessions related to career conversation, CV screening, and mock interviews

2. Working professionals can request to build their networks, upskill themselves, or discuss making a career change

3. Entrepreneurs can learn from mentors on how to build winning teams, business model validation, and growth hacking


For Mentees

How do I pick a mentor?

Use the search bar to find mentors working at companies or in industries you are interested in learning more about. View their profiles to learn more about them, then connect with the mentor to book their time.

How do I get the most out of the mentoring session?

Do some research about the mentor and the company/industry you are interested in discussing beforehand. Most mentors can be found on Google or LinkedIn. Besides research, you should also try to:

  1. Determine goals that you want to achieve through your mentorship journey.
  2. Make sure you show up on time.
  3. Prepare questions you would like to ask.
  4. Bring a laptop or notebook, so you can take notes.
  5. Write down your next steps after the sesion

I have no idea what I want to do! Can a mentor still help me?

That's completely fine! If you're still figuring out your path, FutureLab is perfect for you. You can connect with mentors to learn more about their career journeys - just let them know that you're still trying to figure out what you want to do and you would like to hear about their experiences - our mentors love that!

Are the sessions online or offline (face-to-face)?

How sessions are conducted is completely up to the mentor - you can see this when you are creating a booking under 'Mode of Communication'.

Can I connect with the same mentor again?

Of course! We encourage you to continue your growth with your mentor if you both feel that you make a good mentoring pair. At FutureLab, we try to build a mentor community where everyone and anyone can reach out to awesome people who want to help others succeed.


For Mentors

Can I get paid as a mentor?

We are planning to launch paid services for specialised consultants/mentors who provide specific professional services - If you are interested in being part of our pilot launch of FutureLab experts please fill in this form here.

If you don’t pay the mentors, why do you charge?

Futurelab was initially a free platform. However, to prevent mentees from booking multiple mentors without commitment and not showing up to their sessions, we now charge a small fee to ensure that the mentors' time is not wasted. Fees are used for ongoing platform maintenance and improvement.

Why should I become a mentor?

FutureLab was created with the goal of adding value to society. If you would like to add value to the community, share your knowledge, and guide the next generation of young professionals and entrepreneurs, FutureLab is the right place for you!

Other than individual sessions, what else can I do as a mentor?

As a mentor, you are also able to:

  • Connect to other mentors & build your network.
  • Get invited to speak at events in universities, co-working spaces, or other organisations such as MaGIC
  • Volunteer to help out with social initiatives
  • Conduct a webinar for the commnuity - If you are interested please fill in this form https://forms.gle/8e1MVMZZRwX4Fpv28
How do I meet my mentee for sessions?

As a mentor, you are in charge of your own availability and mode of communication. You can set your preferred dates & times for mentoring sessions which mentees can then book.

  1. Skype
  2. Video Call (in FutureLab)
  3. WhatsApp call
  4. Face to face meet up

If you are not comfortable sharing your personal contact details, the FutureLab video call function would be your best choice for communication.


Pricing

Are the mentoring sessions free?

First session is RM 15 and all subsequent sessions are RM25 each.

What happens if you miss a session?

If a mentee misses a session without informing their mentor, your session credits will be forfeited. If this happens more than 3 times your account will be frozen. If you think we made a mistake, please email us at [email protected]


Events

Can I attend FutureLab events without subscribing?

Yes, FutureLab public events are open to everyone

How can I purchase event tickets?

On our events page, you will be able to purchase tickets via bank transfer, debit/credit cards, or PayPal

How often do events take place?

We do our best to host at least one event a month.

Is the event ticket transferable?

To transfer tickets, get in touch with us at [email protected] Terms and conditions vary depending on the event.

Can I get a refund if I can't attend?

All ticket purchases are non-refundable.

Can I purchase more than 1 ticket?

Yes, you can.

Where can I find out about events?

You can check for new events on our events page, or through our social media channels.


Refund

Can I get a refund if I cancel a booking?

Refunds will be made through credit points only. A refund can be requested automatically if the booking is still pending. If the booking has already been accepted by the mentor, a refund will take place only if the session is cancelled by the mentor.

Can I get a refund if I can't attend the event?

All purchased tickets are non-refundable.


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