Faq

Mentee

What would you like to know?


General

How can FL mentors help you?

Our mentors on FutureLab are passionate in sharing their experience with anyone looking for help. Whether that be a student or fresh gradaute trying to figure out what to do after university or even what degree they should pursue. For aspiring entrepreneurs, you can connect to our mentors that are entrepreneurs themselves to understand their journey and their experience.

How do we keep track of time?

We don’t keep track of time, the duration of the sessions is dependent on you and the mentor.

How do we ensure quality of our mentors?

We interview all our mentors to make sure that they are who they say they are, we also conduct a role play with them to see how they would answer questions from students and young professionals between the ages of 17 to 26.

How does Futurelab benefit mentees?

FutureLab aims to close the knowledge gap through digital mentorship and upskilling/networking events.

How to contact us?

You can email us at [email protected], message us on our Facebook page and our instagram futurelab_.

What is FutureLab?

FutureLab aims to be the regions largest social learning platform where we connect youth and aspiring entrepreneurs to industry mentors and learning opprotunties from around the world.

What is social learning?

Social learing is a term used to learn from someone else whether that be connecting with a mentor or joining one of our community events to increase your knowledge about a particular topic/ industry.

How do we find our mentors?

All our mentors are volunteers.

What services can a mentor offer?

Our mentors are pretty flexible in the ways that they can help you, all you need to do is ask them when you connect with them. Mentors will accept your booking request if they believe that they have help you else they will reject if they cant.


For Mentees

How do I pick a mentor?

Use the search bar to find the mentor in your interested company or industry. We are still working on our search feature to make sure that you can find the mentor that you are looking for. If the search results are off, our apologies!

How do I get the most out of the mentoring session?

Definitely do some research on the mentor before speaking to them, most of our mentors can be found on Google so just type in their name and their company. For our startup mentors, you can probably find articles about them online. Besides research,

  1. Make sure you show up on time
  2. Prepare questions that you would to ask
  3. Have something to write notes on e.g. a book or use notepad/ Microsoft word on your device

What if you have no idea about what you want to do?

This is completely fine! If you have no idea what you want to do, FutureLab is perfect for you. Just find mentors that you would like to know more about their career journey and book their time. Let them know that you`re trying to figure out what you want to do and that you would like to hear about their experiences... our mentors love that.

Are the sessions online or offline 'face to face'?

How the meet up is conducted is completely up to the mentor - you can see this when you are creating a booking under 'Mode of communication'.

What stops me from connecting to mentors after the first session?

Nothing! We encourage you to continue your growth with your mentor if both of you feel that you make a good mentoring pair. At FutureLab, we try to build a mentor community where the everyone and anyone can reach out to awesome people that want to help you succeed.


For Mentors

Can I get paid as a mentor?

We currently do not pay our mentors - however, mentors can generate revenue in other ways such as creating an event, talent programs and online courses (coming soon) to find out more check out. www.portal.futurelab.my

If you don’t pay the mentors, why do you charge?

Previously, sessions were charged since we wanted to make sure mentees booking our mentors will show up. When we first started, all sessions were free however, mentees started booking multiple mentors at one time (4 - 10 sessions) over a period of a month and did not show up, leaving the mentors pretty angry and irritated. This was when we decided to put a small fee to ensure mentees show up, this money was not used for FutureLab but donated to our education initiatives.

  1. 100% Project - https://www.youtube.com/watch?v=zz27zCznbUs
  2. Project Heart - https://www.facebook.com/ProjectHeartMY/photos/a.1179280775531878.1073741829.1043803452412945/1604044436388841/?type=3&theater

Why should I become a mentor?

If you would like to give back to the community and share your knowledge, FutureLab is the right place for you. FutureLab was created to ensure that.

How does the mentor application work?

Mentors are able to connect to other mentors and network.

  • Mentors can also be invited to speak at events in universities, co-working spaces and other organisations such as MaGIC.
  • We also organise other events such as esports tournaments between universities and corporations
  • Mentors can also volunteer to help out with our social initiatives
  • If mentors would like to teach a lesson, the FutureLab team can invite you to be interviewed for our FutureLab Hacks or Ask FutureLab video segments on youtube

Coming soon:

  • Mentors will be able to answer mentee questions
  • Create online courses for students and aspiring entrepreneurs
Where and when am I suppose to meet my mentee?

As a mentor, you will be in-charge of your own availability and mode of communication. Set your own date and time for mentees to speak to you. There are 4 main ways to communicate with your mentees

  1. Skype
  2. Video Call (talky.io)
  3. WhatsApp call
  4. Face to face meet up
If you are not comfortable sharing your personal details, Appear.in will be your choice of communication.


Pricing

Are the mentoring sessions free?

Yes, all mentees are given 1 complementary session a month.

What happens if you miss a session?

If a mentee, misses a session without informing the mentors - FutureLab will blacklist your account and freeze it. If we freeze your account and you think we made a mistake - please email us at [email protected]


Events

Can I attend FutureLab events without subscribing?

Events are only open to FutureLab subscribers.

How can I purchase event tickets?

On our event page, you will be able to purchase tickets using your credits.

How often do events take place?

We will try our best to host one event per month.

Is the event ticket transferable?

To transfer a ticket, get in touch with us. Terms and conditions will vary based on events.

Can I get a refund if I can't attend?

All purchased tickets are non-refundable.

Can I purchase more than 1 ticket?

Yes, you can.


Refund

Can I get a refund if I cancel a booking?

We will refund through credit points only if the booking is still pending. If the booking has been accepted by the mentor, a refund of credit points will take place if the session is cancelled by the mentor.

Can I get a refund if I can't attend the event?

All purchased tickets are non-refundable.


Ready for the inside scoop?