I've spent the last 10 years shaping content experiences for payments and e-commerce apps in APAC. Ask me about these spaces or about UX writing in general—how to pivot from other content roles, interviewing and resume building, finding your place in a design/tech team, and so on.
August 2019 - Current
I work with product managers, designers, and engineers to craft content for our users.
June 2018 - June 2019
I work with UX designers and product managers to produce content for web, mobile apps, product, and customer service related content in all our markets.
June 2017 - April 2019
I manage a 70+ strong team that carries out day to day operations for Fave across the region. In addition, I work with other teams to optimise internal processes as well as partner and customer experiences.
KFIT Asia Sdn. Bhd.
January 2016 - May 2017
I oversee content for KFit's partners - this includes managing and optimising daily workflow and processes, updating our creative content, and more.
Groupon Asia Pacific
September 2011 - January 2016
I managed daily operations and regional offshoring (restructuring and relocating of business processes), and oversaw quality and creative content produced by a team of 35 people for Groupon's sites in Malaysia, Singapore, Hong Kong, Philippines, Australia, and New Zealand.
University of London
September 2007 - August 2010