Stephanie Francesca
Back to mentor list

Stephanie Francesca

UX Content Strategist








Hi there! Let me introduce myself.

I've spent the last 10 years shaping content experiences for payments and e-commerce apps in APAC. Ask me about these spaces or about UX writing in general—how to pivot from other content roles, interviewing and resume building, finding your place in a design/tech team, and so on.

My skillsets include
Operations Management
Web Content Optimisation
Writing & Editing
My Working Experience
Job def
UX Content Strategist


August 2019 - Current

I work with product managers, designers, and engineers to craft content for our users.

Job def
UX Content Lead


June 2018 - June 2019

I work with UX designers and product managers to produce content for web, mobile apps, product, and customer service related content in all our markets.

Job def
Head of Operations

Fave Asia

June 2017 - April 2019

I manage a 70+ strong team that carries out day to day operations for Fave across the region. In addition, I work with other teams to optimise internal processes as well as partner and customer experiences.

Job def
Head of Editorial

KFIT Asia Sdn. Bhd.

January 2016 - May 2017

I oversee content for KFit's partners - this includes managing and optimising daily workflow and processes, updating our creative content, and more.

Job def
Head of Editorial Operations

Groupon Asia Pacific

September 2011 - January 2016

I managed daily operations and regional offshoring (restructuring and relocating of business processes), and oversaw quality and creative content produced by a team of 35 people for Groupon's sites in Malaysia, Singapore, Hong Kong, Philippines, Australia, and New Zealand.

My Education
University of london.svg
LLB (Hons)

University of London

September 2007 - August 2010

Who I can help mentor
  • Students
  • Entrepreneurs
  • Working Professionals
Mentors you might be interested in
Screenshot 2016 05 06 11 40 00
Joshua Kong

Country Manager

Ematic Solutions

Photo 2
Serene Tan

Senior Associate

Ernst & Young (EY)

Img 20190720 191725 806
Mohd Khair Amsyar Mohd Jamil

Head of Strategy, Customer Care

Lazada Malaysia