► Digital Flagship Store Redesign / Digital Signage - Large Filipino Telco
Past experiences include:
► Digital Transformation & UX (Commercial Banking) - Leading ASEAN bank
► Digital Transformation & Program Management - Leading Telecommunications firm
Managed the provisioning of next-generation digital services along with a transitioning roadmap (with C-suite) detailing how the organisation needs to evolve both strategically and operationally.
► Digital Transformation & Strategy - Singapore Government
Functional and UX strategy to successfully deploy a self-service portal for Singapore citizens, including designing the E2E omni-channel experience.
► Enterprise Content Management (ECM) Strategy - Large Multinational Oil & Gas Firm.
Defined the firm's direction for all content management platforms (post 2015). Also, created a reusable document management reference asset that eventually became an asset for Oil & Gas clients.
Successfully assisted in the completion, testing and launch of an improved version of an enterprise mobile app.
► Digital & UX Strategy - Large Indonesian Telecommunications client
Designed, conceptualized and co-developed a full scale self-service web portal, mock mobile app - Includes defining the personas and use cases.
► Content Production Strategy - Multinational Pharmaceutical firm
Assisted in defining a new operating and governance model to better manage and operationalize the production of tablet friendly sales kits across 9 APAC markets.
► UX Strategy - Global Supply Chain firm
Assisted in the deployment of a next generation integrated logistics operating platform.
► Led Go-To-Market and co-led the User Experience stream for a B2C & B2B eCommerce offering for the ASEAN region.
► Strategize, design and deploy digitally powered and innovative engagement activities for digital communities in ASEAN.