I am the Product Manager at FutureLab.my, a platform for empowering youths and young professionals to reach out to experienced professionals to gain insights and best practices to achieve their career and life aspirations.
October 2018 - Current
I am the Product Manager with FutureLab.my
MUV Marketplace Sdn. Bhd. - EDARAN TAN CHONG MOTORS
September 2017 - June 2018
- Carry out market research and strategic planning for new product initiatives.
- Work with IT team to continuously improve existing tech products.
- Manage and train customer service operations team.
- Maintain and improve standard operating procedures for business units throughout the company.
- Troubleshoot issues throughout the company as they arise.
Honda Malaysia Sdn. Bhd.
July 2015 - August 2017
- Manage business improvement projects and engage its stakeholders for successful implementation.
- Carry out market study on various industries relevant to enhancing dealership facilities and proposing initiatives to be carried out.
- Engage customers at Honda dealerships to document user experience and recommendations for improvement.
- Periodically review standards for corporate image at Honda dealerships and carry out amendments where necessary.
- Engage in solving high-priority problems that emerge in dealerships where necessary.
Sheffield Hallam University
June 2014 - October 2014
Tunku Abdul Rahman University College
May 2010 - May 2014